Why Applications Get Rejected
Common Reasons
1. Incomplete Application
- Missing documents
- Incomplete self-assessment
- Unsigned declarations
2. Suitability Concerns
- Key personnel issues
- Business history concerns
- Insufficient experience
3. Compliance Gaps
- Policies don't meet standards
- Evidence doesn't support claims
- Systems not in place
4. Audit Non-Conformances
- Major non-conformances not resolved
- Insufficient corrective action
- Evidence not provided
Understanding Your Rejection
What the Letter Tells You
- Specific reasons for rejection
- Which standards weren't met
- What evidence was missing
- Your appeal/reapplication options
What to Do First
- Read the rejection letter carefully
- Identify specific gaps mentioned
- Don't take it personally
- Plan your response
Your Options
Option 1: Reapply
When: Gaps are fixable within a few months Process: Start a new application with improved documentation Timeline: Begin fresh, typically 6-12 months
Option 2: Appeal
When: You believe the decision was wrong Process: Internal review, then external appeal options Timeline: Can extend process significantly
Option 3: Operate Unregistered
When: Your services don't require registration Process: Serve self-managed and plan-managed participants Timeline: Immediate
Fixing Common Issues
For Incomplete Applications
- Use a checklist before resubmitting
- Have someone else review your application
- Contact the Commission for clarification
For Policy Issues
- Get professional help with policy development
- Ensure policies are specific to your services
- Include evidence of implementation
For Audit Non-Conformances
- Address each non-conformance specifically
- Provide clear evidence of corrective action
- Consider consultant assistance
