LegalPrivacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 20, 2025
1. Introduction
NDIS Ready ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy laws.
2. Information We Collect
Personal Information
We collect information you provide directly, including:
- •Name, email address, and phone number
- •Business name, ABN, and business address
- •NDIS registration details and service types
- •Payment information (processed securely via Stripe)
Automatically Collected Information
When you use our platform, we automatically collect:
- •Device information (browser type, operating system)
- •IP address and approximate location
- •Usage data (pages visited, features used, time spent)
3. How We Use Your Information
We use the information we collect to:
- •Provide, maintain, and improve our services
- •Process your NDIS registration application support
- •Generate compliance documents and policies tailored to your business
- •Send transactional emails (receipts, notifications)
- •Provide customer support and respond to inquiries
- •Analyze usage patterns to improve user experience
- •Comply with legal obligations
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required for legal, accounting, or compliance purposes.
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your information:
- •Encryption in transit (TLS/SSL) and at rest
- •Secure authentication with Supabase Auth
- •Row-level security policies in our database
- •Regular security audits and updates
- •PCI-compliant payment processing via Stripe
7. Your Rights
Under Australian privacy law, you have the right to:
- •Access your personal information we hold
- •Correct inaccurate or outdated information
- •Delete your personal information (subject to legal requirements)
- •Export your data in a portable format
- •Opt-out of marketing communications
To exercise these rights, contact us at privacy@ndisready.com.au
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@ndisready.com.au
Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au