Audit Anxiety Is Real-But Preparation Beats Panic
The NDIS audit is often the most nerve-wracking part of the registration process. Here's the good news: audits are structured and predictable.
The Two Types of Audits
Verification Audit ($800-$1,500)
- Desktop review (no site visit)
- For lower-risk registration groups
- Typically completed in 1-2 weeks
Certification Audit ($3,000-$6,000+)
- On-site visit required
- For higher-risk registration groups
- Includes participant interviews
- Typically takes 2-4 weeks
Core Module: What Every Provider Gets Asked
1. Rights and Responsibilities
- How do you ensure participants understand their rights?
- Show me your welcome pack
2. Governance and Operational Management
- How is your organisation structured?
- Who's responsible for quality and compliance?
3. Risk Management
- Show me your risk register
- How do you identify risks to participants?
4. Quality Management
- How do you measure service quality?
- Show me evidence of continuous improvement
5. Information Management
- How do you protect participant information?
- What's your data breach response plan?
6. Feedback and Complaints
- Walk me through your complaints process
- Show me complaints you've received and how you resolved them
7. Incident Management
- What's your incident definition?
- Walk me through a recent incident and your response
8. Human Resource Management
- Show me worker screening records
- What training do staff receive?
Common Gaps That Trip Up Providers
- Policy-Practice Disconnect
- Outdated Documents
- Missing Worker Screening
- No Evidence of Continuous Improvement
- Participant Feedback Missing
- Incident Register Issues
